Details

This programme aims to help learners to protect themselves and work colleagues by examining violence in the workplace and how to take practical steps to prevent or minimise its incidence and impact. It adopts a preventative approach to violence utilising awareness and calming techniques without resorting to self-defence or personal contact.

This course explains the circumstances in which aggression and violence can occur and emphasises the importance of communication in the preventative approach to conflict management. It goes on to highlight the law in terms of the individual and the organisation and is therefore suitable for anyone, whether it be a learner in a workplace or at home.

Format: 2 days

Certification: NCFE Level 2 Certificate In Conflict Management

Entry Requirement: There are no specific recommended prior learning requirements for this qualification. However, a basic level of numeracy and literacy is required to comply with the health and safety and assessment aspects of the qualification. The qualification is ideal for learners who’d like to:

• develop their knowledge of conflict management
• improve their career prospects, or progress to further training
• complete the programme as part of their own continuous professional development.

Assessment Type: -  Each learner is required to complete an assessment workbook covering the learning outcomes of the qualification. Learning activities and assessments are based on a combination of knowledge and skills learned on the programme and work-based activities and experience.

Course Content

This qualification has 2 mandatory units:

• Unit 01 Conflict Management in the workplace
• Unit 02 Conflict management and the law.

Progression opportunities
This programme will give the learner a greater awareness of conflict and how to act in conflict situations. Further study options could include team leading or management courses, or other personal development programmes in areas such as personal safety or diversity.

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